Privacy Policy

Tanuki Freight Support FZE ("we", "us", "our") operates the website tf.support and provides international freight forwarding and project logistics services. Our registered address is Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E..

This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit our website or interact with us in connection with our services.

We may collect the following categories of personal data:

We do not collect sensitive personal data (such as health, financial, or biometric data) through our website.

• Contact information — name, email address, phone number, company name.
• Shipment and cargo information — origin, destination, cargo description, and related logistics details you provide when requesting a quote.
• Communication data — messages, enquiries, and correspondence you send us via our contact form or email.
• Technical data — IP address, browser type, pages visited, and time spent on our website, collected via server logs and analytics tools.

We process your personal data for the following purposes:

We rely on the following legal bases under applicable data protection law: contract performance (processing necessary to provide the services you requested), legitimate interests (responding to enquiries, improving our services, fraud prevention), and legal obligation (compliance with customs, trade, and financial regulations).

• To respond to your enquiries and provide quotations for logistics services.
• To perform and manage contracts for freight forwarding and project cargo services.
• To comply with legal and regulatory obligations (customs, trade compliance, sanctions screening).
• To improve our website and services based on aggregated usage data.
• To send service-related communications where you have requested them.

We may share your personal data with:

We do not sell or rent your personal data to third parties for marketing purposes.

• Service providers — carriers, customs brokers, port agents, warehousing partners, and other logistics sub-contractors involved in fulfilling your shipment.
• Technology providers — hosting, email delivery, and CRM platforms that process data on our behalf under data processing agreements.
• Regulatory authorities — customs agencies, border control, and other government bodies where required by law.
• Professional advisers — lawyers, auditors, and insurers where necessary.

Our operations span Europe, CIS, Central Asia, and the Middle East. Personal data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.

Where we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses or rely on adequacy decisions where applicable.

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry and contact data is typically retained for up to 3 years. Data related to completed shipments may be retained for up to 7 years to comply with customs, tax, and trade record-keeping requirements.

Depending on your jurisdiction, you may have the right to:

To exercise any of these rights, please contact us at operation@tf.support. We will respond within 30 days.

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention obligations.
• Object to or restrict certain processing activities.
• Data portability (where processing is based on consent or contract).
• Withdraw consent at any time where processing is consent-based.

Our website may use cookies and similar technologies to improve functionality and analyse usage. Essential cookies are required for the site to operate. Analytics cookies are only set after you provide consent via our cookie banner.

You can manage cookie preferences through your browser settings or our consent banner at any time.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at the address below.